Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Subscriber", "you", "your") and Riverstone Labs Pty Ltd (ACN 694 605 377), trading as OfficeCrew ("OfficeCrew", "we", "us", "our").

By accessing or using OfficeCrew's services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

We reserve the right to modify these Terms at any time. Material changes will be notified via email or through the platform. Continued use after changes constitutes acceptance.

2. Service Description

OfficeCrew provides AI-powered business communication services, including:

• AI receptionist and call handling
• Appointment booking and calendar management
• Quote and invoice generation
• Customer communication and follow-up
• Integration with third-party business tools

The specific features available to you depend on your subscription plan.

3. Account Registration and Security

3.1 Account Creation

To use our services, you must create an account and provide accurate, complete, and current information. You must be at least 18 years old and have the legal authority to bind the business entity you represent.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised access

We are not liable for any loss arising from unauthorised use of your account.

4. Subscription, Payment, and Cancellation

4.1 Subscription Plans

Access to OfficeCrew services requires an active paid subscription. Subscription fees, features, and limitations are described on our pricing page and may be updated from time to time.

4.2 Payment Terms

Subscription fees are billed in advance on a monthly basis. Payment is processed securely through our payment provider (Stripe). You authorise us to charge your payment method for all fees incurred.

4.3 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• No refunds will be provided for any unused portion of the billing period
• Your access to the service will terminate at the end of the paid period

4.4 No Refunds

All fees are non-refundable. We do not provide refunds or credits for partial months, unused features, or any other reason, except where required by law.

5. Acceptable Use

You agree not to use OfficeCrew services to:

• Violate any applicable laws, regulations, or third-party rights
• Engage in fraudulent, deceptive, or misleading activities
• Harass, abuse, or harm others
• Distribute spam, malware, or other harmful content
• Interfere with or disrupt our services or infrastructure
• Attempt to gain unauthorised access to our systems
• Reverse engineer, decompile, or disassemble our software
• Use automated means to access our services except as authorised
• Resell or redistribute our services without permission

We reserve the right to suspend or terminate accounts that violate these terms.

6. AI Services and Limitations

6.1 Nature of AI Services

Our services utilise artificial intelligence technology to handle communications. You acknowledge and agree that:

• AI-generated responses may not always be accurate, complete, or appropriate
• AI technology has inherent limitations and may produce errors or unexpected results
• The AI operates based on the information and configuration you provide
• You are responsible for reviewing and verifying AI-generated content where appropriate

6.2 No Professional Advice

Our AI services do not constitute professional, legal, medical, financial, or other specialised advice. You remain solely responsible for all business decisions and communications made using our platform.

6.3 Caller Disclosure

You may configure your service settings regarding disclosure to callers about the AI nature of the service. You are responsible for ensuring compliance with any applicable laws or regulations regarding AI disclosure in your jurisdiction.

7. Data and Content

7.1 Your Data

You retain ownership of all data and content you submit to our platform ("Your Data"). You grant us a limited, non-exclusive licence to use, process, and store Your Data solely to provide our services to you.

7.2 Data Responsibility

You are responsible for:

• The accuracy and legality of Your Data
• Obtaining necessary consents from your customers for data collection and processing
• Complying with applicable data protection laws
• Maintaining backups of Your Data as appropriate

7.3 Data Processing

Our collection and use of personal information is governed by our Privacy Policy.

8. Intellectual Property

All intellectual property rights in OfficeCrew services, including software, design, trademarks, and content, belong to us or our licensors. These Terms do not grant you any rights to our intellectual property except as expressly stated.

You may not copy, modify, distribute, sell, or lease any part of our services without our prior written consent.

9. Third-Party Services

Our services integrate with third-party services (e.g., calendar systems, accounting software, payment processors). Your use of these integrations is subject to the respective third-party terms and policies.

We are not responsible for the availability, accuracy, or functionality of third-party services, and we disclaim all liability arising from your use of such services.

10. Service Availability

We will use reasonable efforts to maintain service availability. However, we do not guarantee uninterrupted or error-free service. Our services may be temporarily unavailable due to:

• Scheduled or emergency maintenance
• Technical failures or system updates
• Third-party service disruptions
• Events beyond our reasonable control

We will endeavour to provide advance notice of scheduled maintenance where practicable.

11. Disclaimer of Warranties

To the maximum extent permitted by law:

Our services are provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise. We specifically disclaim all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that:

• Our services will meet your specific requirements
• Our services will be uninterrupted, timely, secure, or error-free
• The results obtained from using our services will be accurate or reliable
• Any errors in our services will be corrected

12. Limitation of Liability

12.1 Exclusion of Damages

To the maximum extent permitted by law, in no event shall OfficeCrew, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:

• Loss of profits, revenue, or business
• Loss of data or goodwill
• Business interruption
• Cost of substitute services
• Any other intangible losses

This applies whether arising from contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

12.2 Liability Cap

To the maximum extent permitted by law, our total aggregate liability to you for any and all claims arising out of or relating to these Terms or your use of our services shall not exceed the total amount of fees paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.

12.3 Essential Purpose

The limitations and exclusions in this section apply regardless of whether the limited remedy fails of its essential purpose.

13. Indemnification

You agree to indemnify, defend, and hold harmless OfficeCrew and its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from or relating to:

• Your use of our services
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third-party rights
• Any content or data you submit through our services
• Any claims by your customers or third parties relating to your use of our services

14. Termination

14.1 Termination by You

You may terminate your account at any time by cancelling your subscription through your account settings.

14.2 Termination by Us

We may suspend or terminate your account immediately and without notice if:

• You breach these Terms
• You fail to pay fees when due
• We are required to do so by law
• We reasonably believe your use poses a security risk

14.3 Effect of Termination

Upon termination, your right to use our services will cease immediately. Sections that by their nature should survive termination will survive, including intellectual property, limitation of liability, indemnification, and governing law provisions.

15. Governing Law and Disputes

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles.

15.2 Dispute Resolution

Any dispute arising from these Terms shall first be attempted to be resolved through good faith negotiation. If negotiations fail, the dispute shall be submitted to the exclusive jurisdiction of the courts of New South Wales, Australia.

15.3 Class Action Waiver

To the extent permitted by law, you agree to resolve any disputes with us on an individual basis and waive the right to participate in any class, collective, or representative action.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and OfficeCrew regarding our services.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, strikes, or failures of third-party services.

17. Contact Us

If you have questions about these Terms, please contact us: